Jon Townsend

Jon Townsend

Chief Information Officer,
The National Trust

Jon Townsend is a leader in technology and is the Chief Information Officer for the National Trust, where he was previously he was the CTO and CISO. He holds an MBA with the Open University and an MSc with Cranfield University in the Design of Information Systems. He previously held a commission as an Officer in the British Army, fulfilling a variety of technical and leadership roles culminating in Regimental command. Upon leaving the military he became a Senior Civil Servant in the UK Central Government responsible for developing cyber security and intelligence capability for the Department for Work and Pensions. He is also a Certified Data Protection Practitioner with the British Computer Society, a Certified Information Security Manager with ISACA and GIAC Certified Enterprise Defender with SANS.

Join in the discussion with a panel of data leaders from across the voluntary sector as they share key insights in supporting data transformation

  • Assess the challenges facing charities in expanding reach, supporting sustained engagement and attracting supporters through data
  • Explore how charities can harness data intelligence to deliver high quality targeting, personalisation and bespoke campaigning which maximises results
  • Evaluate the future of customer relationship management (CRM) in enhancing the user experience and attracting support
  • Gain practical insights on how leading national charities are advancing their data capabilities and how this transformation can be replicated across the sector